Enhancing Skills in expectation management through strategic questioning, SMART goal setting, and effective feedback.

In the second part of our three-module professional skillset training series, we delve into the critical aspects of expectation management. This module focuses on practical experimentation with strategies that can transform your approach. You'll engage in hands-on exercises centered around tackling specific project scenarios, addressing timeline challenges, improving workstream communication and aligning team efforts.

Questions to ponder include:

How do you formulate precise goals when faced with uncertainties regarding the project or your client’s commitment?
What steps can you take when faced with unexpected hurdles such as changes in team composition, shifting responsibilities or alterations in timelines and reporting structures?
Moreover, how do you navigate the delicate art of delivering constructive feedback or managing challenging (read ‘bad’) news?

Prepare to roll up your sleeves and engage in candid discussions as we tackle these pivotal topics head-on.